CUSTOMER SERVICE POLICY

Thank you for choosing our store. We are committed to providing reliable, fair, and consistent customer service for all buyers worldwide. This policy outlines our standards for order processing, shipping, returns, refunds, and support to ensure a clear and satisfying shopping experience.

All orders are processed and prepared for shipment within 1–3 business days. We provide worldwide delivery with an estimated arrival time of 6–12 days from the shipment date for all locations. No additional shipping fees are applied to any order — all products include free shipping globally. All transactions are completed in USD for secure and consistent checkout.

We offer a 60‑day return period starting from the date of delivery. Items must be returned in their original condition, including packaging and accessories, to qualify for a return. Returns are accepted for reasons including product defects, damage upon arrival, or dissatisfaction with the product. Customers may initiate a return request for valid reasons within the stated period.

Once a returned item is received and inspected, refunds will be processed within 5–10 business days. Approved refunds will be issued to the original payment method in a timely manner. We maintain a transparent review process to ensure fairness and efficiency for all refund requests.

Our products, including handheld portable fans, bladeless neck fans, desktop fans, clip fans, stroller fans, and camping fans, are designed and inspected for safe and reliable performance. If you experience functional issues, defects, or damage related to manufacturing, our team will provide support and resolution in accordance with this policy.

For assistance with orders, returns, refunds, product questions, or other concerns, please contact our customer service team exclusively through the Contact Us page on our website. All inquiries will be reviewed and addressed with care and professionalism. We strive to maintain clear communication and reliable support for every customer.

We maintain high standards for product quality, order fulfillment, and customer rights protection. This policy applies to all customers and orders globally. By placing an order, you agree to the terms outlined in this Customer Service Policy. We continuously improve our services based on customer feedback to ensure a trusted and convenient shopping experience.