REFUND POLICY

This Refund Policy outlines the terms and conditions governing refunds for all purchases made on our website. By placing an order, you agree to the practices described in this policy. This policy applies to all products, including handheld high-speed portable fans, bladeless neck-hanging fans, desktop fans, clip-on fans, baby stroller octopus fans, and outdoor camping multi-function fans.

Refunds are approved for eligible items returned within 60 days from the date of delivery. To qualify for a refund, products must be returned in their original condition, including original packaging, parts, and accessories. Items that are damaged, used excessively, modified, or missing components may affect refund eligibility.

Once we receive and inspect the returned item, we will process the refund within 5–10 business days. The approval and issuance of refunds are conducted in a timely manner following our internal quality and condition review.

All approved refunds will be issued to the original payment method used during purchase. Transactions are completed in USD, and refunds will be processed in the same currency. Refund timelines may vary slightly depending on the payment provider or financial institution.

Refunds are not provided for items returned outside the 60-day return window, products damaged due to misuse or negligence, or missing original packaging beyond reasonable use. Our team reviews each return case fairly to ensure consistency.

All orders include free worldwide shipping, with order processing completed within 1–3 business days and estimated delivery within 6–12 days globally. These terms remain consistent for all customers and do not affect refund eligibility.

For questions regarding returns, refunds, or the status of your request, please contact our customer service team through the Contact Us page on our website. We are dedicated to providing clear and reliable support throughout the refund process.